Poloniex

WARNING – DO NOT USE THIS SCAM EXCHANGE!!!!

Locks accounts leaving users unable to withdraw their coins. Absolutely no customer support whatsoever – all support tickets are ignored.

This exchange is owned by Circle.com – look them up on TrustPilot – their reviews are the same, stealing money, demanding ID, blackmail, scam, etc, etc.

Poloniex & Circle are a SCAM!!!! STAY AWAY!!!!!

The moment Goldman Sachs backed Circle bought Poloniex for $400 million in Feb 2018 things started going from bad to worse at the once reputable exchange. Their customer support went from bad to abysmal with a buggy interface & many users unable to access their funds due to wallets being offline for weeks/months without any real replies to tickets apart from scripted responses. Just when customers thought it couldn’t get any worse, Circle/Poloniex decided to break all their promises to customers & introduce an enforced KYC.
Anyone who hasn’t/didn’t go through the laborious & painstakingly slow/buggy verification process is now unable to access their funds, & even if they do manage to get through the verification many customers still can’t access their funds due to the many “temporarily disabled” wallets – some of which have been disabled for many weeks.
Of course, Circle are behind the whole KYC debacle at Poloniex but there are rumors that Circle are deliberately throttling Poloniex with a view to making a sharp exit – leaving customers in the familiar position of being shafted by yet another centralized exchange, only this time it’s Goldman Sachs/Circle who are doing the shafting.

No change there then…….STAY AWAY FROM POLONIEX/CIRCLE/GOLDMAN SACHS!!!!

I have initiated two separate GAS deposits 5 days ago. Even though he blockchain confirms the transactions as completed, both deposits failed to show up on Poloniex even after 30min has passed.
Then I have opened up a ticket (742251).
Meanwhile the wallet error message on their website has vanished, but my deposits have not returned.
Neither have they even bothered to reply for 5 days.
Just says being processed.
Poloniex is letting me down. If they don’t improve their customer service, AVOID THIS EXCHANGE, it works but with problems. And when problems arise, you are at Poloniex’s inadequate support and very limited mercy.

What a shame, I honestly believed we would have a good relationship, and was recommending it to everyone around me. Not anymore.

It was a very good exchange until the squired by Circle . When I started trading crypto, whennever I had issue the support staff responded me efficiently. I noticed this exchange’s culture changed around the time Circle (backed by Goldman Sachs)acquired Poloniex. They probably decided to provide no customer service. In fact, my ticket was closed without saying anything. . I lost factom because of this. It is a shame Poloniex was my favourite exchange it was easy to use..
I do not recommend anyone to use this excahnage any more.

They may have stolen my half an Ether. I have been waiting for 12 days now and haven’t heard back from their customer service at all. Even a note to tell me they are working on it would be appreciated- but no they have not even done that. I had made two deposits of 0.5 ETH. The first deposit never showed up so I read some more and it said I had to deposit a full ETH before my balance will show up. So then I deposited another half ETH and the second deposit showed up, but the first one never did. According to their deposit rule they were both suppose to show up after I deposited 1 ETH. Maybe I did something wrong? Well I don’t even know if I did or if it is something that happened on their end because they haven’t gotten back to me. This site might be a scam- more specifically, they apparently don’t get back to their customers and keep their money. STAY AWAY FROM THIS EXCHANGE. They may have lots of coins to trade but until they actually help their customers (apparently we are not valued) this site is horrible. How are they operating in the United States with such unprofessional conduct!???! Unbelievable! I am convinced they have stolen my half Ether! As soon as they give me back my Ether I will change this review. I won’t hold my breath.

Disgraceful company. Don’t send coins in or out they will lose them and basically ignore your support tickets for days on end, only responding with a “sorry to hear that we will look into it”
After that they will continue to ignore you and not update the ticket status. I’m over a week into over 1.5k worth of missing coins and have no idea if they are able to fix their mistake

One of the worst exchanges for crypto, so much lag with no warning to withdrawal issues, my account was hacked luckily they stopped it, but i think it was suspect, why cos they told me my email was hacked, but i checked the logs with not a single login from a suspicious ip and unless they could delete their login trace i think they were telling porkies putting it politely , i find it very hard to believe.

1 star. Now I will explain why:
1) Poor support. To withdraw money or solve any problem you have to wait for weeks.
2) Goldman Sachs is owner of Poloniex. So Crypto Trading Platform is backed by a Bank. A bank with a poor reputation. So it plays like a bank – crypto does not need any bank.
3) All your data will be leaked to 3th side. I suppose they sell personal data to scammers and hackers.
4) The worst design I have ever seen.

Only 4 points. I can continue but I really don’t want to waste my time anymore with Poloniex. I do not love it. And I do not want to use it anymore. You lost a client. Another one.

Great platform and easy to use. Make sure you are verified before depositing as all the storys you here about money being “stolen” is normally down to the person not being verified. Great service and never had any issues with withdrawals.

I was one of the idiots who signed up with them and always wondered why some of the traders complained at the spreads, execution etc. And how they would advice me not to just be contented in copying/trading the “Gurus” and instead look for a real broker with tight spreads use MT4 instead because it has far more superior charts

Their server is so slow and can’t handle requests properly. They freeze your platform in the middle of serious trades. I couldn’t change the SL so I lost $240 with them. I was about to change my stop loss for two positions.
I entered the value in the box and clicked ok when the system kept delaying (‘small’ globe icon was rotating).
I couldn’t click anywhere at that time. Everything was disabled!!!!
I was waiting and waiting several seconds the icon disappeared but at the sudden I see that my position reached the stop loss and I just lost my money. I have proofs.
It was very strange. I had them investigate this matter because I had proof and I was requesting immediate refund.
I attached two images as evidence of my issue but they responded me with a totally different issue. It was like talking to a wall. They admit their faulty system because people are refunded time to time but like for $6. Can you imagine that?

customer service rubbish :/ not able to sort out my problem since week , no one responds. if a business customer service over flooded its not a good sign. something is fishi. 🙁 i feel bad bcos the idea what they want to do is good. maybe they grow too fast. dont know but still my issue need sorted please.

Today the exchange is a scam
In 2017 a lot happened
– took 6months for them to verify any account. Non verified was 2000usd withdrawal limit , but no deposit limit, so you can bring them coins, but not taking out
– most of deposits and withdrawals are ussualy delayed
– half of the coins were in mentenance (the old message was always saying they are wainting for updates from the coins team ….bs) = no deposit or withdrawal
– the chat option was taken off, since in the last days you were banned if you said anything that was not in their agenda
– no coins from the airdrops . They kept almost all airdrops for themself, even BCH was delivered after it had felt in value
– some coins like XVG were kept in mentenance for more than 1 year, and the price on the platform was half of the price on bittrex. So you were forced the sell at half price to get something, since they never let people do a withdrawal while the coin was still listed
So for someone who had 2 btc on it , you were forced to get only 1

After all this , people left poloniex, it is a phantom exchange now, low volumes but the same gestapo

I have used Poloniex for 4 years and never had any bad experience, but since 2017 this service is being awful.

The biggest issue with Poloniex is that they randomly freeze your account asking for verifications – with no previous notice. They did this at least 3 times over the last year with me. Each time, they take weeks, months to analyze the documents.

So, BE AWARE about this company. I’m moving all my assets to other brokers until they fix their own issues.

I am having difficulty withdrawing my small amount of XRP. The box instructs me to insert a ‘Destination Tag. (as well as expected address and amount). What is a Destination Tag?. I cannot get a response. I am being ignored. Bad customer service for such a simple question. If huge volumes are the reason for a lack of response, then why not say so!. Otherwise, I fear for my XRP.

From my experience, DO NOT REGISTER WITH POLONIEX. I got some funds transferred to Poloniex and, after I was done trading, I placed two withdrawal orders, which were confirmed an hour later on the exchange history. Turns out the transaction IDs Poloniex gave to the transactions DO NOT EVEN EXIST in the BCN blockchain. Poloniex seems to have FAKED the two transactions, and now the funds are nowhere to be seen. If you haven’t seen the comments on Reddit and other forums about Poloniex, their service is just terrible. I contacted them and I was told that, if I wanted to receive the funds back, I needed to deposit 0.1 BTC to the account, so the system would make the original BCN refund automatically. So, if I want my money back, I need more money… Sounds reliable to you?

I think the amount of cryptoactives that exist in this platform is excellent, in turn the platform is very friendly and easy to use for trading and normal exchange operations Another positive point is the security of your platform against hacker attacks, since these platforms are very attacked, and these are really resistant against any type of attack. Finally, they also managed to get their mobile application out of the platform, since it is very important for many users to have this application on their phone

I do not like your web application design, the look really looks old, although it really is quite functional and simple. At one time you had problems to accept registrations of new members, but already that problem was solved and it seems to me very good platform

I do not like that some commissions are higher than the other exchangers, but it is compensated by the excellent quality of service provided by this company. Another point that I do not like are the slow processes for identity verification, I think they should be faster

I highly recommend the cryptocurrency enthusiasts to use this platform, it really seems comfortable and safe. In addition to having a large number of cryptocurrencies that can be bought and sold without any limit. The limits are in withdrawals according to the level of verification of each account.

It seems to me an excellent platform for the safe exchange of cryptocurrencies, besides being very easy to use. Previously they did not have an application for smart phones, but they have already implemented an application and it works perfectly. I like its management of the security and the large amount of cryptocurrencies that can be handled. It has low commissions, although there are actually platforms with lower commissions. I also like the authentication by two factors, this gives greater integrity and security to the entire web platform. And it also has APIs for external uses, although they are a bit complicated to use. It is a great platform

i put all of my spare money to invest on btc via poloniex. However, they changed the holding fund from 7 days to 24 days. Go against their term and conditions.
At day 4, I noticed that change and keep sending them an email requesting release my fund. I need those money for bills, rent and the only answer I got is ” your case has been escalated and will be resolved in 7-10 business day?????
Now I have to pay late fee for Child support which is 20% interest, 10% for rental.
Despite my warning, they also challenged me to fild a legal suit and provided link to do????
So, they’re prepared for this. FISHY!

It is almost as if they gave someone the brief to make it as hard as possible to deposit. Fully verified member but bank refused deposit for security checks. Conducted the checks with the bank so they would allow payment, only for coinbase to say “you have made too many card attempts today”. Called customer disservice and it took the Indian lady 25 minutes to get her head around the fact that it was not my bank refusing payment but poloniex. When I managed to get her to understand I though my question would be straightforward “WHEN will be able to deposit”. Nope, another 25 minutes whilst she dreamt up her reply for her to say “we will contact you in 2-5 working days”. Took an hour in total for her to answer my question “WHEN will I be able to deposit”. She said “I THINK after 24 hours. The fess these guys now charge (they increased them) do not justify the service, it’s a trading platform, if I wanted to buy at tomorrows price I would have purchased tomorrow. Added the fess they have had from me in the last year together and decided it is not worth the price. AVOID.

Asked their support , their financial department , got nothing but “we are investigating this” and a bunch of sorry for inconvenience
but nothing is credited to the account , during my last interaction with them , they said the money is not even at their bank account , but at the bank account of their payment partners , and they claim they do not have it.

I sent poloniex 5k from a business account, and after 3 days it still was not showing. After reading all these reviews I thought I’d just lost that cash, but phone support escalated the case, had a follow up with in 5 mins, a case response with in 24 hours, and funds returned in 48 hours. You can’t pay for BTC from a business account and they made no attempt to keep my funds or delay the refund and had phone and email support. Still do your own due diligence but that was my experience

Very dishonest and one of the worst experiences I have had with a financial institution. I got tricked and got multiple emails with lots of excuses but was cheated. I have made multiple attempts to resolve the issue but every contact has a different reason why they cheated me.

can’t say enough good things about Alexanders strategy is the best and he helped me get the funding that I needed to keep my business going. He made the entire process very smooth and followed through on every promise. If you are needing trading investment for your business, don’t hesitate to call Alex via WhatsApp +1(914)517-3226 You won’t be disappointed! I just made a cash out.

I was once a victim of losing my funds to scam brokers until I got help from Mrs Elizabeth who helped me recover back my lost funds and helped me with her masterclass strategy to earn $4,800 weekly. You can click on my profile to get her email address and her WhatsApp number

Support has always been helpful, and fees are relatively low. They keep delisting coins without warning, though, and the only message you get is “you trade at your own risk”. Really bad for my trading strategy.

It hasn’t been a coin but four, for me. I know they do that with many coins. And no matter how many times they tell you to go to System monitor, this is just a tool that tells you afterwards. No warning whatsoever.

At first I would like to thank you for helping me but I have a note that I would like to take into consideration

I hope that the time for solving problems and complaints is shorter than it is now
It took me more than 28 days to solve my problem and this is a very long time compared to technical support on other platforms

I made a withdrawal application from Poloniex. But I failed many times. I suspect that I’ve entered the wrong whitelist and am trying to fix it many times and the withdrawal is getting slower. However, I believe it will be withdrawn after 2 days.

I can not log into my account for a month. What happened? Nobody answers me! The last time I logged into my account I found the loss of 0.0049 … MTS Satoshi! immediately wrote to you in support. But no one answered me. It was almost a month ago. Since then, no one has responded to my requests. I can not login.
I understand it is derived all the rest ?? Kaptcha does not work. Give me an urgent login to your account. It’s just a scandal !!!

I give this one star because poloniex support team is not helpfull totally while they remove my 2FA settings.
I sent them a lot of things which proved the account is mine. However, They insist to want another txid proof related to my account.
Sorry poloniex but I did not access my account too.

+ Poloniex Support Team kindly assisted to recover my access following 2FA authentication device failure.

+ Solid performance of the trading platform.

+ Wide selection of coins.

– CLO (Callisto) tokens never listed despite support announced earlier and later also confirmed by Support Team.

Good afternoon, I like so many people who agree in groups of skype, telegram etc, is a constant umillacion on their part towards us when we have according to what problems, I only want after weeks and ask me for all the company, selfies, photos, Dni , account number, WHAT SEEMS TO ME EXCESSIBLE IS TO ASK FOR SOME INFORMATION THAT IS WITHIN MY ACCOUNT IF I CAN NOT ACCESS, there are videos on youtube that explain much more than that, I am willing to lose my account, but there is no one sensible in support that with these data have enough?

Wow!
Thank you so much the poloniex team for your prompt response and constant feedback while processing my request to disable my 2FA.

Your promptness is incredibly commendable. Without hesitation, i give my 5Star.

Keep up the good work.

I am guessing there are thousands of customers (some of whom have already posted their grief on this forum ) who like me have either lost their money or become trapped into unprofitable that are been charged obscene holding fee by this company SHAME ON YOU!!! my money was recovered in 24 hours. Do not follow the herd of 4/5 star reviews waiting on the customer support is not the best solution, reach out @VeritasEtVirtus via telegram to recover all lost funds he’s in associate with ASCE Anti fraud scheme. I HOPE YOU GET YOUR MONEY BACK.

Have you got yourself involved in a cryptocurrency scam? if yes, you are not alone. I was a victim of a bitcoin exchange scam that cost me all my bitcoins. I was really devastated until I came across a blog that suggested fightingscams at aol dot com an expert that specializes in recovering of fradulent stolen asset which I did contact. To my surprice they recovered all my stolen bitcoins.

Kindly do not use this Exchange for trade, they are not supporting for any kind of human mistake, i sent some xvg to doge address, but they did not support. But if they want they can. I lost my 31000.00XVG around. I never get good support for right effort on this to get back those coins from doge network. (( [#669900] By mistake i sent 31xxx xvg from coinomi to poloniex doge address D5E4tYckvfPCnad1QL1E2zW3RHXvW9XUDm ))N

Great exchange but absolutely bad support. Tickets to process take weeks. Wait 10 weeks for the support to solve my ticket. You only get a copy and paste email when they reply. Very dubious for such an exchange. Gwht prefer ericmasonfx.com They will trade it and increase your Cryptocurrency for you.

Poloniex has long been a scam. They died down the exchange in December 2016 yet… .
Since 2016, they’ve stolen millions. This scheme is long-standing you might as well want to say bye to your funds or you can get help from @VeritasEtVirtus via TELEGRAM to regain your crypto with no hitch. Use only the decentralized exchanges, Binance for example. They have the biggest volumes and withdraw limit to 2 BTC within 24 hours without verification….

Poloniex has long been a scam. They died down the exchange in December 2016 yet… .
Since 2016, they’ve stolen millions. This scheme is long-standing you might as well want to say bye to your funds or you can get help from @VeritasEtVirtus via TELEGRAM to regain your crypto with no hitch. Use only the decentralized exchanges, Binance for example. They have the biggest volumes and withdraw limit to 2 BTC within 24 hours without verification….

SCAM SCAM SCAM -STAY AWAY
Have NEO coins stuck on Poloniex because they decided to delist and not give the money back. As i was unable to withdraw being in the Hospital….
Please search the pattern, they do this often and many many ppl have lost their coins like this.
Own your private keys and stay safe.

This is one just one manipulative system,or maybe the platform is so unstable when it comes to just Withdrawals. you can trade any time, but take out your money it s a real struggle, just take a look to the other reviews here or at sub on reddit. Chaos. I had and I m still having problem not just to withdrawal but the value for some coins are half price

After depositing this coin on Here it turns out the coin pair is not accessible to me. A few weeks after raising a ticket I was told I need to verify my account to access this trade pair. After completing KYC the pair is still not available to me and it’s been weeks since I raised another ticket, yet still no response. Meanwhile the flat fee for withdrawing this coin is $240. Meaning that I’ll have to pay $240 to get my coins back (not to mention the 10 weeks that have passed) after having been provided misinformation on available trade pairs

I have investments with this company for over a year, until recently they have been very good in all aspects. The wheels have fallen off of late however, especially in their customer services dept. I made a withdraw recently but I still have not received my money

I’ve been using poloniex for around 5 months now and so far i’ve had a great experience. Deposits and withdrawals are going smoothly which is very important to me. I love the staking process – just buy stackable crypto and it’s automatically staked and instantly usable if needed. The exception would be the very slow KYC process which is keeping me back somewhat on investing further on this platform, so i hope that will be taken care of soon.

All of them of the support group worthless people.
Had a case going on for weeks,they closed my account and advised me to open another one.I did open another one and they let my deposit on hold for a week,and they closed the other account as well.
Worthless people can not solve anything,all they say is you are free to leave the chat fu**ers

they asked me to deposit 250 and then they asked me for another 5000 which i did but when asked to withdraw the money they started asking me for for a copy of my passport,credit card,drivers licence and home utility bills
i have since requested for my money but have had no success

I have been using this app and also referred lot of people through my referral link, this app is the best so far among all the app I have been using, though few days a go something went wrong without knowing it was a problem for all android user, thanks to the developer it was sorted out, everything…