Coinbase

I’m pretty sure Coinbase is one of the best exchange to buy cryptos. Although the commissions are a bit higher compared to the other exchanges, the service they can provide is more valuable. I’m Italian and I could buy my bitcoins following this guide very easily:

Coinbase login system is sub-standard.

Ross

I have previously done everything you have asked for… EVERYTHING!!!!

But admit your system just doesn’t work. I’ve made purchases! I’ve logged -in!! I downloaded the app! I’ve spoken ad nauseam with your support team! I’ve sent emails! I read your patronising and less than intelligent replies! That if you’d taken a nanno second to read the reasons for my complaint – I wouldn’t need to waste any more of my time!!! THERE IS NO MORE I CAN DO!!!! Sort out your sofware issues JUST LET ME GET INTO MY ACCOUNT!!!! ITS MY MONEY NOT YOURS.

But I’ll tell you what I will do. Because no-one is allowed at Coinbase to disclose the protocol for official complaints. I’ll contact these guys here in the UK the FINACIAL CONDUCT AUTHORITY. Maybe they can help?

In February 2018, 8 months ago, I decided to buy another little bit of a coin. I noticed the charges were multiplied 6 times in my bank account. I immediately called Coinbase and got the run around that they were working on it yadda yadda. Here we are, 8 months later, only to STILL be waiting on 1 of those refunds. I send emails asking about a status and receive no response. I call customer service and get an email from them confirming our call and nothing else.
DO NOT USE COINBASE unless you want unauthorized charges and wait months to get any kind of refund.

opened my coinbase account in 2013 or 2014. I used it to purchase a number of bitcoins. At that time I lived in the US.
– I relocated in 2015 to Germany. I gave up my US phone number. I am still using my old device, but I am logging in from Germany. As a result I cannot access my coinbase account any more.
– In December 2018 I contacted Coinbase the first time because I can no longer access my coinbase acount. After several months and many phone calls, support asked me to open a new account from Germany which I did in April 2018. According to support, a specialist now has to transfer my funds from my US account to my German account. I called support several times since I opened the new account in April in Germany, but but my funds were still not transferred to Germany.
– I do have significant fundings in Coinbase and it is not acceptable that the issue is unresolved after one year.

Lost my money and told me can take up to seven working days to find it. There is no contact with the people looking for the money and a totally laid back attitude by the support team who just tell me there is nothing I can do but wait! If you invest in these then you need your head checking as they are clearly dodgy. How can it take seven working days to locate a payment!? Insanity.

To anybody who has lost money to them I advise you to contact your bank who can open a case against them to get your money back that way. That is what I am doing now. To anybody thinking about buying Bitcoin via this platform I would advise you to stay well away! There is little return anyway and they are irresponsible with your money, they simply do not care if it goes missing.

The support team told me loads of misinformation and when they raised a ticket they didn’t give me a case number and still won’t now. I do not believe that they are planning on returning my money to me. Avoid at all costs.

Absolute shambles of a company had troubles with them for a longtime, I was locked out of my account and customer services refused to help, they then ignored my support ticket.
On regaining access to my account, I have tried to withdraw my funds, but I was notified that I need to verify my bank account by sending a small deposit of 1 euro. I proceed by sending 5 just in case. Then I get this email from them:

‘Hi conor burke,

We have received your wire transfer deposit for €5.00 EUR.

This deposit’s amount was below our wire deposit fee of €5.00, however. As a result, we unfortunately were not able to process the transfer to your Coinbase account.’

I mean what the hell? I sent five times the requested amount. This is only for verification purposes, And the reply clearly indicates they received the transfer, so what is the problem?

Purchased BTC months ago that cleared and stupidly left it in Coinbase wallet. After making another purchase recently, for reasons unknown, they put a hold on previously cleared BTC purchase and will only allow me to send 10% or less of it. Luckily this is only a small amount I am dealing with. Have .015 BTC that cleared months ago and they’re saying I only have access to .001. Coinbase appears to be operating a Ponzi scheme in this fashion. If you have any funds in your wallet, a new purchase apparently triggers a hold based on exchange rate. Previously cleared funds become unavailable and inaccessible for no apparent reason other than that they are using your funds for their own profit. If you do decide to use Coinbase, transfer your purchases immediately to a hardware or other wallet once they clear. If you do not, they will start using and holding your funds however they want to. Even when I check held funds, only the recent purchases are listed, yet previously cleared BTC is not accessible

What a scam. I’ve used this account for over a year and all of a sudden they are now making me wait 13 days to send my funds off. I already verified it’s me who is buying yet they think it’s okay to hold onto a currency that could lose it’s whole value in one day. Their holding information is very deceiving being they state it is available to withdrawal when you are fully verified, which is not the case.
I have contacted support and they have done next to nothing for help.
I found a group of individuals who are in the talks of filing a class action lawsuit against coinbase there are about 50 of us and we have a few lawyers we are talking with. Combined this group has lost over $150,000 just from their funds being held and we are finding more and more people to join who have lost money to build the case.
The moment we buy it should be available to transfer.

Used referral link and exchanged 88 euros (equivalent of 100 usd) for selected crypto. Did verification of 2nd level and expected referral bonus to be accounted. This has never happened. When asked support, they replied all is automated and they have no chance to check. I must haven’t finished account verification (no, I did even 2nd level) and/or didn’t exchange needed sum of money (88 Euros were exchanged).
Unprofessional reply from support with lack of any aim to deal with the problem. Refrain from dealing with their support as this most probably is loss of time.

I’ve been using coinbase for a while now after the massive problems with Bitstamp. I’ve used several major bitcoin exchanges but decided to stick with coinbase. Today however, they decided to block my transfer for 72 hours for “clearing” and for “security reasons”. This after i’ve purchased bitcoin from them every month for a year now.

They also have a scan of

a) My passport
b) My drivers licence

They also have my mobile phone number, and they send you an SMS message before you can withdraw. So why, today did they decide to hold my withdrawal for 72 hours? I email … no response. I twitter them and they say send us a direct message.. I do … no response.

i’ve had to cancel the withdrawal because the company I was sending the money to sends you a request for payment that is only valid for a few hours (presmably to isolate themselves from price fluctuations)

I think I’ll find another exchange now.

For a website that claims to be beginner friendly, they add cryptocurrencies that come from hard forks or scams to make extra money, meaning people who know little about cryptocurreny are the most targeted into buying these useless coins. Also, the fees are huge like they don’t have enough money already. Stay well away from Coinbase!

They think they are smart fishing people by promising BS and holding funds but they are not . The main reason why this company will go DOWN THE TOILET is the customer care . THEY SIMPLE DO NOT CARE ABOUT CUSTOMERS AND ONLY CARE TO MAKE PROFIT .They can tell u bring your BCH coins and we will give you BSV coins after fork and the moment u gave them your coins they care F about you and what they promised
DO NOT DEAL WITH THIS COMPANY . THIS IS DEVIL COMPANY , – THEY WILL STILL YOUR MONEY AND YOUR SOUL

Coinbase took my money and will not let me withdraw. I deposited several thousand dollars to Coinbase. They confirmed this deposit with an email and I can see the money when I am logged in. I was able to use this money to buy Bitcoin and pay their (very high) fees. However, when I wanted to withdraw my Bitcoin, they hit with me a long list of verification processes. Even after completing them, my Bitcoin is still frozen. Customer Service will not answer the phone for withdraw problems “at this time”. So, my money is gone, Buyer Beware!

I open merchant account with this service. Receive first payment 2000 USD (in BTC). Within 1 min after that lost connection with website. And now I cant login coz my password invalid. Password recovery not working 24H pass but no recovery email yet.

AVOID!!!!!!

One of the worst crypto exchanges to exist. This business is run at the expense of it’s customers, rather than in the interest of it’s customers. They have gone out of their way to attack the Bitcoin project on multiple occasions – the project to which they owe almost all their success.

They really seem to love Bcash though. They supported that fork, but where is everyone’s BTG or BCD? What about the other forks? Why only support Bcash? Why are they so biased? Why do they put in so much effort to attack bitcoin? I can only imagine it’s because the company wants to exercise some control over the bitcoin protocol. If they believe they can do that, they are either trying to actively destroy bitcoin, or they don’t understand bitcoin. Pretty surprising for a company that became successful because of bitcoin.

What an absurd way to thank the open source developers that have made the company rich. Coinbase is a shining example of how not to treat the open source community of developers to whom they owe their success.

called to get assistance to better secure my account because I got hacked. They disabled my account with 70k in a buy order and told me an investigation was protocol and a representative would contact me in 3-5 days it now has been 12 days and I still haven’t heard anything I’ve called everyday they tell me there is nothing they can do. I haven’t been able to trade…I can’t get access to my 70k. They are ignoring all of concern. Horrible customer service. I do not recommend doing business with coinbase.

Absolute bunch of criminals – avoid like the plague.

I’ve dealt with many of the crypto dealing services and they are by far and away the worst!

Charged me roughly £500 to convert one crypto to another for something that was apparently a “free” conversion!! But you don’t get the opportunity to see the deal rate beforehand and it’s nowhere near the dashboard prices.

Robbing Bar stewards.

And top it off delay my transfer away by 72hrs….probably costing me even more money.

Just Avoid!

i am a new customer and my experience with this exchange has so far been great My advice to first time customers is to read the terms and conditions for Verification, Deposits and Withdrawals which helps a lot to understand their process. You will find lots of information about the company and their services at the bottom section of their Website. All my queries were resolved in a reasonable time since i am quite aware that am not the only customer they have to attend to. Any Issue with fiat deposits were from my bank end not Coinbase which i sorted out with my bank. Deposit/Withdrawal of Cryptos from my wallet to other wallets were smooth with constant communication fromcoinbase until the process was confirmed and completed. In general, the trading process requires a lot of patience but it is rewarding. Overall, i am quite satisfied with Coinbase and will highly recommend them.

Coinbase stole funds directly out of my bank account. When I reported this to the bank they pulled the stolen funds back from Coinbase. Coinbase then locked me out of my account for two months and when they finally turned my account back on they had sold my ETH 4200.00 worth and swiped it from my account. This company is criminal and no one will help you. Stay clear of this scam my friends…you will be next.

Hi,
23 April 2019 I transferred 907.0907485 XLMs to my coinbase account with transaction ID “53fc80f58b1255fef35947aef9341d8d6b7d5617c5c5b8f56eab70cc11baee4c” and unfortunately forgot to include XLM memo tag. Since then I have been trying to contact Coinbase’s customer service to resolve this issue but what I have got from them were automatic and non-relevant replies. Doesn’t matter what I write them I keep getting this message:

“I’ve just checked your account and can confirm that your request has been properly escalated. These reviews are typically completed within 5-7 business days at which point we will reach back out to you to confirm that your issue was resolved.”

Is it kind of a joke? why can’t you provide an actual update on the open cases of customers? People put their trust on you and what get in return is a dumb game!

HORRIBLE CUSTOMER SERVICE

BE AWARE ! HUGE NEW RESTRICTION WITH NO NOTICE!!! DO NOT DEPOSIT!!
They call it the new “security feature”: your fund will be stuck on coinbase for 5 days, and you can not even move it to coinbase pro!! no matter if you buy bitcoin ETH or BCH (10x higher fee of 1.5%)

SHAME they dont tell you that now you will be stuck for 5 days without moving the funds even you purchase a coin !

So, in my case after I made a bank deposit (FROM UK the bank deposit takes 1 hour with them, ) I could NOT move it to coinbase pro, purchase a fast currency to transfer and trade somewherelse as planned/ I was forced to buy BCH paying 1.5% on top (10x more than avg) but funds where still on hold then the currency went dramatically down and I could not purchase what was needed when was needed. the BCH actually went down 25% .

FOUND OUT AFTER HOLDING 30 MIN BY PHONE, AS NO EMAIL WAS REPLIED IN 2 DAYS. IN THE PAST WAS WITHIN 2 HOURS.
Beside, they do rules on trading with no notice, limiting customer ability to gain profits.

DO NOT USE Coinbase. I deposited my money in a Coinbase account. After I made the deposit, I was informed that I would not be able to access my money for fifteen days. They say this is to prevent fraud.

After the fifteen day waiting period I checked my account to find my money was gone. Coinbase offers no explanation for this no would they take any steps to correct the problem. The only reply I received was one informing me that the case was closed and that no further action would be taken.

When I tried again to get any answers the reply was the same.

This is the most blatantly crooked organization on the mainstream web if you ask me. How they can commit thievery and still call themselves legitimate is beyond me. Next time I’ll take my chances on the dark web.

Deposits take forever. You only get your money once pumps have ended. Absolutely disgusting. My last deposit has over 2000 confirmations and I still dont have it. Its basically theft. I anticipate my money will be released once I no longer can make a profit;

Worst of all I have seen , it nearly jeopardize my health when the whole ordeal was done on me for I invested €45,000 with coin base . But I was fortunate to meet with the recovery expert company which assisted me in recovering all my money back within a very short time . I want to use this medium to say thank you once again Mr Mike , here’s the email and website . Email- admin@alertrecoveryonline. com
web- https:/ /www.alertrecoverysite. com Don’t hesitate to write if found in such situation , you will surely thank me later .

Randomly decides that they keep your money for 7 days “for fraud protection ” be very careful as this will affect your price when buying crypto, also WTFuk??? Aren’t we supposed to have faster transactions? ?? WTFuk banks do faster transactions than Coinbase. Ps customer service will answer you in approx 3 days and they are F***** useless.

know there are some major flaws in their app but we should keep supporting the brand. We are witnessing mass adoption. Tech giant like Facebook wants to disrupt the crypto market and launching yet another stupid coin. In such phase, we should stand together and fight with every centralised thing, banks and governments

I have tried for 3 days to purchase Bitcin through Coinbase. What a waste of time. Their approval process is teadious and difficult, with no end in sight. Their system declines to aknowledge your debit card, they ask for numerous identification, and after you have jumped through all of their hoops, the system still does not recognize your transactin. Yes, I understand the need for securuty, however, unless you want to spend hours trying to go through their approval process, find an easier vendor

Two days ago I transferred my XRP from my uphold wallet to my XRP wallet on coinbase. Using the wallet address and the XRP tags they provided to me I sent multiple transactions that all used the same wallet address provided to me by coinbase, they all arrived to my XRP wallet except one transaction of 50,000 XRP and it never arrived, it does not show up as “pending” or have any record of it on the other end, yet uphold shows that transaction went through and is complete. Using the Blockchain ID, Blockchain also shows that it successfully went through and was completed and sent to the address that coinbase provided me to use along with the correct XRP tag that coinbase provided to me for that transaction. However there is no trace of it at all on the recipient of my XRP wallet on coinbase. Over $22,000 of XRP is now lost due to coinbase or being held by coinbase, I have sent out multiple support tickets and coinbase support is no longer communicating with me, they have told me it will take 5-7 business days but from what I see from other reviews I’m wondering if I will ever hear back from coinbase support and if they will actually restore what was taken from me. It looks as if Coinbase has either stolen or lost my digital currency and if is not returned to me I will be forced to take further action. Coinbase should be held responsible for losing over $22,000 of my money

The support staff at Coinbase did a wonderful job at helping me regain access to my account. I had given my phone to my daughter, so it was wiped clean. And there went my 2FA…so totally my fault. The support team helped me in the process to restore my account access quickly but in a way that was secure. It took a little time and documentation but I think it’s worth the wait to ensure the quality and security provided.

very high withdrawal fees , it takes 40xlm for each withdrawal which i pay 0.1 on my another exchange …

took 3 days for some coins to be deposited on my account even the transaction was 900 times confirmed but it wasn’t still deposited .

wont let you to change the fractions , it lets you change in whole numbers and for small coins you can only change in 100 units portions , the rest of your coins will be held and useless because they wont let you withdraw little amounts or change them for you to some other coin .

market depth window is under the charts window (charts are super basic) and you cant have both of them in a row to have a better control of whats happening, instead they have a huge chat screen which is polluting the pages for nothing and decreases my ping latency for nothing .

Coinbase, my terrible nightmare !
I have traded cryptocurrency on Coinbase exchange for a long time.
One day I deposited CPT coins to Coinbase, and my most terrible nightmare began.
My account was blocked by some “security issue”.
I have 1.3 BTC, 80 ETH and 6,400,000 CPT in my account. It’s a big amount of money. Or I have to say it is all of the money I have. Coinbase blocked my account for “security issue” although I didn’t do anything wrong. I only deposited my coins and traded, that’s it.
They asked me my passport, a photo of myself settled near my monitor with my ticket viewed on screen, proof of residence, proof of bank and then source of funds (the origin of my transaction). Although I sent them all, they replied my ticket very slowly. Sometimes it took them 19 days to reply my mail. Up to now it’s about more than 40 days, the problem hasn’t been resolved.
They always use the robot’s reply for example “Thank you for provided information” or “Please accept our apologies for such a long delay with replying” or “Looking forward your response”. And the delay with replying still happened all the times.
They have never read my files and seen my screenshots. All they did is that they only put the same questions again and again.
Coinbase has a reply on Trustpilot that I can successfully complete it through a step-by-step compliance with the recommendations of their support officer. But in my Ticket request, they still only put the same question again and again (robot answer) although I sent my files and screenshots many times. It’s terrible and hopeless!

06/19/2018 I made a deal to buy BTC / WITH. Almost immediately after the purchase, it disappeared from the list, I contacted the support team for meu said that they know about the problem and are working on it, it’s been two weeks now, the problem has not been solved, I’m writing in support of me do not answer anymore

Staff have responded to me promptly and with respect.There have been issues but they get handled,the only thing I would have like to know more about ahead of time would be when a coin is delisted.I know I have to pay more attention buy a specific email about the delisting would help greatly.Apart from that I’m having fun trading.The charts are good,excellent buying/selling features and bonus points for indicators about system health.Thank you

Good Tech support, response time was quick and they follow up. My only issue is the platform is too slow. Load times are frustrating. I understand there are a lot of hops from my IP to theirs but they need to have US-based connections to resolve this.

The Tech Support have solved my withdrawal issues that I am having for days. They are friendly and supportive and just waited for few days to get back their response which is acceptable. People that says Coinbase is a scam i can understand in their opinion because it is not so user friendly and couldn’t understand why their account is disable on their withdrawal part. Coinbase is a little more complex to use than the majority of exchanges because of the whitelist feature which causes 48 hours -72 hours withdrawal disable and “currency operation not available error message” .

Why can’t I withdraw money??
I want to extract ltc, but the email address ran out after verification of the mailbox shows that the currency operation is not available. Can I reply as soon as possible? I urgently need to use cash. Thank you.

would be higher, but for the first time ,I have to move a token, instead of a coin, and what, let me withdraw my dam Banca already, not all just some, what the hell????? PLEASE FIX, THIS PROBLEM, IT IS MY MONEY, WHAT WHITE LIST, NO TOKENS THAT ARE WHITE LIST. YOU ARE NOT LETTING ME MOVE MY TOKENS, MINE. TO A VALID ADDRESS, PERIOD, MINE. ALL SECURITY TURNED ON , AND USING IT, AND YOU WILL NOT LET ME USE MY TOKENS. BULL. NOW IT’S TO LATE TO GET THEM WITHDREW TO GET MY FREE COINS AT FCOIN JULY 2ND. THANKS FOR RUINING IT.

I recently lost my phone and have been trying to have the 2 factor authenticator lifted from my account. I have sent all the documentation requested by the Coinbase support team, however, it’s been over a week now and still haven’t received any response regarding the issue. Everytime I try to get in contact with them they send me an automatic email about feedback on my experience… so here it is.

The prices of withdrawal sux.. do not go near coinbase or you’ll regret .. they charge u more coins then what you have for withdrawn… example I tried to withdraw dentcoin.. attempting withdrawal it said you will get -700 coins … 1000 withdrawal fees wow . Stay away

I need support for 2FA due to my mobile device’s loss, you can delete 2FA temporarily for me to log in. Thanks updated

##- Please type your reply above this line -##
Dear Trader, thank you for your feedback.
We highly appreciate your interest in our exchange, it is a big pleasure to have such Trader as you are. Now we would like to ask for your assistance.

It would be wonderful if you’ll find time to visit trustpilot/review/coinbase and fill it up for us. Please leave your feedback and share your experience with others. Our engineers and other members of our team will be happy to see your review.

Have a beautiful day!
Yours coinbase Team

Coinbase has no measures in place to protect it’s users. I was scammed through my coinbase account and the customer support essentially said”to bad, so sad”. I’ve requested to speak with a manager or at least a customer service rep various times, but they refuse to do phone calls. It’s all done via email. They take way too long too response, when they do respond they don’t provide any clarity, and they don’t care to protect their users. I wish I could give them a negative rating. Please do not invest with Coinbase, I have had a horrible experience with them.

Scam site!! Don’t listen to them!!
They have been deceiving people for too long, I was once a victim, but now I am happy with all my funds back to me through the help of Mrs Camila Luis
Check on my headings for his details…

They ask for tons of personal information and lock your account at random with no provocation. When trying to verify my identity, the website will not accept my valid mailing address. Speaking with customer service is like speaking to a brick wall. They refuse to listen to my actual inquiry and keep coming back with “solutions” that have nothing to do with what I am asking. The first time I emailed, an automated system got back to me saying that my inquiry had been “resolved” when I had not. After four emails where the person responding has not even bothered to read what I’m saying to even TRY to help, I’m afraid I’ll be locked out of my account for good. If so, good riddance. I guess theyll get to keep my money, though. 🙁

Argh, I feel like such a muppet for not checking TrustPilot before using CoinBase.
Hopefully you don’t make the mistake like I did and checked TrustPilot before you considered buying crypto on their site.
I’m more annoyed at myself for not doing the research, I was tired and did a very quick surface level check of CoinBase. God, I feel even stupider for spending $200 in stead of just $10 or something to test the waters. The design is flashy and intuitive, easy to buy, impossible to sell. As far as a con goes, it’s pretty believable.

I’m so annoyed at myself for making the mistake of using CoinBase, gave my Driving License and everything… I should have just went to bed.

Not good service,Very bad experience. Because they takes much time and I have to call to customer service to ask why my is no deposit to my account . Fake and Scam site, then I
contacted ( varemanley 3) atGee””” Ma,
She was able to get my money back as promised.

This company and website have been serving me well. I am able to buy and sell cryptocurrencies. I am able to transfer to and from bank accounts. I am able to transfer to and from private crypto wallets. I have been using this website for 3 years now.

Coinbase is Absolute rubbish, deeply regretting depositing money with this armature set up, There is no way to contact them unless your account has been compromised, You can lose all your money if you are not very careful about where you send it, Im stuck in Limbo despite having fileed in thier customer feedback forms(which they thank you for and then never reply AVOID COINBASE AT ALL COSTS its confusing with no meaningful support

My account has been under review for over a week now. I have provided every document they have asked for then I get an email saying I can trade this that and the other using my PayPal. Then…. lo and behold I log in to trade and my account is still restricted. Very difficult to get a response from. Always automated. Getting help from these guys is like getting a personal blessing from the Pope! Stay well away from this company. Full of false promises and useless information.

Easiest entry point for the majority of newbies to get into crypto trading. However be warned, the transaction fees are incredibly high plus they’ve made it very hard to see what you’re actually being charged for. When you figure out how to see your transaction history the price per coin is often incredibly off. I purchased some etherium this morning for example. Currently at $729 but I was charged a $43.44 purchase fee per coin which is doesn’t state on my purchase history – it just states one charge of this but doesn’t even hint that this is per coin. On top of this the purchase price per coin is stated at $544.26 which is obviously wasn’t otherwise I wouldn’t have been charged as much and I’d be well into profit already.

On top of this on your portfolio overview there’s no sign whatsoever of whether you are personally in profit or at loss just a general total which changes slowly.

The customer service phone line is for if your account has been compromised only so there’s no one to speak to directly. There’s also no live chat only a contact us message form.

This company is making an F ton of money out of newbies – be wary.

I lost an incredible amount of money to a fake Binary option Brokers. It all started from a phone call and after some persuasion I decided to invest, after months of constant investment about 130k$, I decided to ask for a payout this was the beginning of my turmoil, to my dismay I was still asked to invest more. Being a Single father this really affected me and despite all efforts to contact them failed. I was introduced to < support {at} (onestandardfinance) dot com] they took legal actions against them and they helped me retrieve my funds couldn’t be more thankful.

I lost an incredible amount of money to a fake Binary option Brokers. It all started from a phone call and after some persuasion I decided to invest, after months of constant investment about 130k$, I decided to ask for a payout this was the beginning of my turmoil, to my dismay I was still asked to invest more. Being a Single father this really affected me and despite all efforts to contact them failed. I was introduced to < support {at} (onestandardfinance) dot com] they took legal actions against them and they helped me retrieve my funds couldn’t be more thankful.