CryptoRocket

CryptoRocket has the worst customer service…
CryptoRocket has the worst customer service I have ever dealt with. I had a simple question about linking my card. Their automated system did not say anything about being on hold or having to wait.. after waiting to talk to a representative for 42 minutes.. 42 minutes!!! When they finally answered.. they immediately hung up with out even saying anything… I cannot believe I wasted my time. I am getting rid of ever wallet and anything CryptoRocket related my business is over!! unacceptable

No complaints at all about these guys. They offer 100:1 for cryptocurrencies and up to 500:1 for forex. I got paid out same day and that works for me! Live chat took about 5 minutes to connect though. That’s the only criticism I could think of

Iv been trading Bitcoin a while and was always restricted over the weekends because most brokers don’t offer 24/7 markets and close on Fridays. They even have the option of having your account balance in Bitcoin which is always good when it’s in an uptrend! Good experience so far.

I have been really impressed with the service from Crypto Rocket since signing up. Super quick registration and was up and trading in no time. Took the plunge with Crypto Rocket as 24/7 Crypto markets were a must for me personally and decent brokers with this available are hard to find. All round a very complete and easy to use broker.

Get on board the Rocket
I’ve been using this broker since they came on the scene several months ago.
Super quick sign up , deposit in BTC my favourite way to deposit .
The 24/7 Crypto trading is a must for me I can fit it around my shift patterns nicely.
Competitive spreads and 1:100 leverage for Crypto trading is a real deal clincher for me. Trade with confidence

I’m using them for a couple of months. Very good experience at all for Forex and Crypto both. My key points to use them are the lightning fast withdraws and the possibility to trade anonymously. The low spreads and good client support are also not to be ignored. No issues for now.

I verified my account with ID and passport and all that, but after it’s been verified it wanted me to verify again, really buggy… after about 12 hours i thought i could buy a bitcoin FINALLY YES!!! but now it says “User is unable to buy” really???????? Terrible site full of bugs. I also tried using their app but that also says “User is unable to buy” my limit is way higher than the amount of bitcoins i wanna buy btw.

UPDATE: So i finally managed to buy BTC but 4% “Convenience” hahahahaha fee is not acceptable when the site is really buggy and it took more than 24 hours for them to fix it. Now my order is 1 day late…

Scammers,you will get locked out of your account and they make it impossible to verify yourself to get back in.
they make the photo verification out of alignment and out of fucus so you will NEVER get a clear picture to verify.

SCAM ARTISTS they should be shut down and put in jail.

I havent got anything to complain about since i joined Cryptorocket. Signing up is easy and a relatively fast process. The main attribute that attracted me to join was the weekend crypto trading. i love it, now i can trade 24/7. Does what it says on the tin!

Been using this broker on recommendation not long after they started, I’ve nothing but good things to say in terms of service and usability, they are one of my top 3 brokers now and use them all over the weekend and sometimes furring the week.

Excellent Service
Personally, i strongly belief in excellent customers’ service and good quality products, as a businessman myself. This is what i have found in cryptorocket. Having excellent support system as well as excellent customer service which matter most to me. I

Worst experience with a broker. They started ok with a nice interface, but their rules regarding withdrawals to the sme account are not protecting people, they’re hurting customers. We had a withdrawal tied up for almost 2 weeks while they figured out a way to withdraw without putting the money back into paypal.

They are always unhelpful with email support. One sentence answers, and too much unconcern in tone. The help by email could have been completed by a middle schooler reading from a script.

We still havent got our withdrawal back and they have stolen 1300 USD from me. I have contacted paypal and have begun a process to chargeback. At the cost of hours and frustration.

Never go with them. Support is terrible, once you have a problem, however small, you will want to leave immediately due to their nonchalant attitude.

Stopout Hunters
I had positive feeling for this broker and after seeing its above average ratings in FPA I went for it…….and ended up losing 10K USD.

They stopped out my hedged positions!! Spread was widened for my positions and was stopped out (without any prior warning or communication from cryptorocket – an instantaneous stop out in MT4). It was not even a position by position stop out (one stop out leading to other) but all positions closed at once at same time.

– They are not True ECN – their low spread is not as promised – They say they do not control spreads as they are true ECN but seeing tick data of other ECN brokers cryptorocket is a total bucketshop
– My required Margin calculations do not justify the stopouts as well
– They promise very low spreads on their razor account and charge higher commission per trade for that, BUT they keep spreads higher as well- so they earn both by commission and spreads
– As balance increases in your account they start playing with positions
– Too much slippage at event/ news release time – no fast execution speed as promised and advertised. Trades go in queue you cannot cancel them as well on seeing the variations and do get executed
– Mobile trader platform is a total waste with so many disconnection problems
– Support Team and Account Managers are only helpful and nice till the time you are pouring money in your account – after that its just text book justification for their actions – trying to provide proofs which are not verifiable

– Just FYI do not use their ctrader platform – I used in demo account and indicator values and data do not get refreshed properly
– Also note this company has lost its FCA UK license and is only regulated by ASIC now (as per news articles)

Save your money and put it in some other genuine broker and not in this deceitful company. Word must be spread to save others from similar plight which I got from cryptorocket.

Dealt with several brokers and you guys win hands down in almost every category I can think of: support, execution, ease of account management, regulatory status, management team, etc.

I will likely visit on my next trip to Melbourne. Would like to meet the team.

I have been with cryptorocket for a few years now. Never had an issue with getting my money out. Never had an issue with spikes out during the normal day, Customer services are available within chat and have been able to answer 95% of all my issues. Excellent selection of financial instruments, wwith competitive spread’s. I would and have recommended them

The platform is great and relatively easy to navigate. I like how funds can be deposited and they show in your account straight away. Great company and I have had no problems at all. cryptorocket processes are straight forward and no problem transferring of information. Go for it.

I’m new to cryptorocket, and I came over from FXCM (as FXCM margin requirements became prohibitively large for a partitioned account, and their charting software was failing). I have found cryptorocket to have great support and I like the cTrader platform (though I use Trading View for charting). I have recommended this setup to my trading friends.

CryptoRocket promises cheap, almost unlimited fiat withdrawal via SEPA and relatively affordable withdrawal via credit card. However, these methods stopped working leaving only two options – a bank transfer priced at 50 Eur or Cryptocapital payment processor that requires separate registration and testing.
So it didn’t look robust and serious and I’d avoid this exchange in future.

horrible!! My security is consolidated today and they didn’t inform me at all in advance – the price before and after consolidation is 20% different. I thought that was because of market move, hence didn’t take action – and then it drops another 20%

When all efforts seems hopeless, i finally got blessed with Donna . She kept her promises. I was really skeptical towards her at first but thanks to this great platform it worked out beautifully. She was able to reclaim my money as promised. you can reach her via

Dangerous Dangerous Dangerous and Risky
Transferred BTC from Binance to CryptoRocekt at the address was generated from CryptoRocekt … transaction was successful but my 640 dollars went missing cos it was not supported network from CryptoRocekt (although sent to the right address)… No warnings, no customer protection… money just disappeared… I could have lost a lifetime savings and they wouldn’t care… On their web site you have to do a deep research to see that the specific network was not supported and I believe most of us go there after is already too late… I still cannot believe how can money go missing assuming that we are not in 1950s but in year 2020… just unbelievable… be aware, don’t risk your money.

From my previous experience its not that easy to get back a stolen bitcoin because these scammers are very smart and they will cover their tracks but if you manage to find a trustworthy and reliable Recovery company, I said trustworthy and reliable because many scammers are out there disguising as Recovery agents and will only take your money without recovering your bitcoin, I was a victim of such myself after loosing my bitcoin to an investment scam I sort for help and I met few recovery agents and was scammed by a particular one again. Luckily for me I was referred to a company on telegram. You can send a complaint mail to fightingscams(@)AOL{.}com, he should be able to help you. They Recovered my stolen bitcoin after risking a token to their Recovery program. It was worth it at the end

Lost money to this scammers. They are professional in their job so I had to seek for a professional recovery agent and hacker that will help me reclaim all my scammed funds. However, I came in contact with an expert on fightingscams at aol dt com who assisted me to reclaim my funds. Feel free to contact him if you have been a victim.

These guys are of low lives. They made me lock in my retirement funds believing it will yield returns.
I was in touch with their support team for more than 4 months, NO RESOLUTION!. This led me into Great Depression and almost killed me.

I like CryptoRocket platform because: 1.its fast(really very fast) 2.its very simple to use(even begginers can use it very easy) 3.it has very nice minimum deposit, every time i have money left on card i can deposit 10$ for example, there is no minimum 50 or 00 like on other platforms. so thnx to CryptoRocket <3

I was already verified but all of a sudden they’re asking for documents again stating there’s some errors in my verification…

bishhhh you had already verified me no need to ask the same info again unless you just like to mess with your customers.

Not to mention the fees are sky high they don’t let you withdraw more than $100 to your card in order to get even more $ in fees from you.

And they inflate their rating in here with their s t u pi d contests that they even fail to reward the people that wins.

Pathetic. Annoying. Scam.
My faster payment deposit does not show on my account. all verification done including ID and address. I have deposited £500 and now i have started feeling may be they are just gone. Written 6 emails but no answer, telephone lines are sham as they go dead straight away. no one responds on online chat and it says they may take up to 10 days to respond. Clearly they are not working in the UK and their SOP’s belong to 18th century. Or it might just be an offshore company ripping people off.
What is the point of making a deposit to such firm when I was not able to buy the desired coin and now after 5 days, the price has surged. I lost my chance and my money.
May be they only want people to pay with cards, in that way, they make extra money by charging card charges.Hence torture the people who pay with fast transfers for days till they get frustrated.
After reading the reviews, I feel like it will take ages to get my money back from them ; thats if they ever agree to receiving my money and reflect it on my account.
Avoid at all costs !!!

Convenient interface, there is support for the Russian language. There are many coins in the wallet, as well as the possibility of depositing in rubles. I have not yet had time to use it in full volume. The list of coins is growing. There is a referral program.

I have been using CryptoRocket since 3 years ago & to me this is one of the best crypto trading platform with user friendly functions especially on the apps. Even the customer service provide very fast response in solving any trading & payment transfer issues. Recently CryptoRocket have also added many pairs & new popular cryptos on their platform.

It took more than the normal protocol for me to get my money withdrawn from them. First they kept using delay tactics with me in ensuring my money is not given to me by requesting all sort of documents. Later, they requested an exorbitant withdrawal fee which I paid reluctantly. It was when they requested for a document which I had provided earlier, I figured something might be wrong.

Getting my money back wasn’t so easy as it was strenuous and tiring. Initially, they started asking for unnecessary paperworks and documents as part of their ploy to delay. Later, they requested an exorbitant withdrawal fee which I paid reluctantly.