FXCM

I will never use FXCM again. Period!
FXCM does not deserve even a reasoned comment because there are thousands of evidences and people cheated by this company. Its credibility is ZERO and anyone who wants to make it look like something else is simply a TROLL. I will never use FXCM again. Period!

*BEWARE*
Company lost my deposited funds and after numerous emails , telephone attempts to contact them without success.
its become almost an impossibility to get a customer adviser- worst possible service= nonservice.
I have had to back my bank in an attempt to recover funds, they are told of possible delays upto 5weeks and then no guarantee to recover money.

Not reliable.
Before reading these reviews, I tried registering with them. Send my ID for verification more then 10 times. Impossible to verify giving the excuse that photos are blurry. They were sharp and clear. I changed my mind. I’m not using them. They have a major problem. You can’t run these kind of business, by depending on automated bots. Even their close account button doesn’t work. I’m trying to close my account and the link is not working.

Fxcm double charged my credit card 14 days after my original purchase. Was refunded (with a slight currency conversion penalty) on the same day with no explanation offered, but it’s not a site I will trust with my debit card information again. Cancelled my card and ordered a new one for peace of mind.

I have been using Fxcm from the start as they used to be one of the only US exchanges. I recently had my account compromised and had over 250 ETH stolen with some BTC and LTC. Fxcm didn’t do anything to help prevent this. You would think the transactions would have been flagged as the IP was from another country that initiated the transfers. Fxcm doesn’t care as long as they get their extremely high transaction fees. Found out their insurance only covers money in the USD wallet so I’m out over a quarter of a million. If you had money in your USD wallet a hacker could just transfer it off to buy coins and you wouldn’t be covered. This means their insurance won’t really do anything and gives you a false sense of security. I was at least able to reverse the bank transfers by calling my bank.

I do understand that it’s my fault for somehow getting my account compromised but I still think Fxcm could have done more on their end to protect. Any major bank would have other safeguards in place like a waiting period for that amount of money. Why should anyone have to pay their high fees to use their service when they provide no support.

BE WARNED Fxcm isn’t a bank even if they pretend to be. Customer support can’t help with anything especially if the blame originated from your side. All Fxcm cares about is making money. I had 2 factor with google auth enabled on my account. I believe my phone was hacked as I use the Fxcm app on it. If you do have the phone app I would recommend uninstalling as it’s not very secure.

Very expensive lesson learned on why not to use Fxcm. Only use them if you are willing to lose money and put up with subpar customer service. I should have transferred any large amounts off to an offline wallet. Even then Fxcm wins as you pay their large transaction fees.

Truly hopes this helps someone else not lose their savings by trusting Fxcm. You have been warned.

Do not believe any reviews over 2 stars for this site. They are a scam, fraudsters. They have an extremely shady structure. Aweful service, if ever you get problems on their site and you will get bugs all over the place don’t count on any support as they already got your money, they couldn’t care less. their aweful customer service cost me over 10 000 usd as they don’t even read your issue and asnwer canned response unlinked with your problems, Contacted them multiple times, never got an answer. at the end I was forced inject my commands directly into the address bar in order to extract my money from there 2 days too late and without their help whatsoever, in fact as I’m writting this 3 days later they still have not answered me. You cannot withdraw your money, you cannot get verified as the process is simply not working so forget about buying anything there in anything remotely close to an adequate amount. They prey on the poor and steal their money with aweful fees, process time etc. They will end up steaking all your money and disguise this under the veil of a hack. Ihad futures contract on a real exchange that was about to get liquidated, no biggie as it was temporary but I needed to adjust my margin, so I tried to send my ltc from fxcm which EVERYWHERE else in the world should take about 5 min. it took 2 days and I had to forcefully take my money out of there.. needless to say my futures contracts got liquidated by 0.5 cent. only to reach it’s goal 20 min later. Fxcm is the sole responsible for my loss as they are supposed to provide a stable platform. all positive reviews on them are paid liars and bots. Oh and on a personal note. I’m not rich. 10k is all I had and worked very hard for it. screw them.

You have been Warned
Dont give fxcm your money

You cannot withdraw it or even send it to another exchange without being hassled for ID verification when your account has already been verified.

Garbage! No Customer Service or Support what so ever.

I tried twice to verify my Halifax bank account using a SEPA transfer. On both occasions the money was successfully transferred to my EUR wallet but the bank account wasn’t verified. I later read on a forum that many UK bank accounts cannot be verified by fxcm (not that they tell you this themselves), and that one of the few that can be verified is the Co-op. So I opened a Co-op account and used this to make a SEPA transfer to fxcm. The money was successfully deposited and my account verified the next day. I then withdrew some money from my EUR wallet and this was successfully deposited into my Co-op bank account 4-5 days later.

I found that the customer service was poor during the process of trying to resolve the issues I was having (the best I got was automated responses to emails). I gather that this is due to the huge amount of traffic they receive, but obviously this is of little comfort to their customers who are unable to withdraw the money they’ve put in. That said, once you manage to verify your bank account and make withdrawals, it’s probably the most convenient way to buy cryptos at the current time.

FYI, it seems that most of the other banks supported by fxcm are based in America. The only other I recall that is commonly used in the UK is Capital One.

Hope this is of some use to those who currently have money trapped in fxcm with seemingly no way to withdraw it.

Disgusting customer service. I sold LTC to buy bitcoin cash and when I went to buy I couldn’t. I received a transaction disables message. Now I lost out on not only the profit, but the original price I bought LTC at. I would have never sold LTC if I knew I couldn’t purchase bitcoin cash. They told me there is nothing they can do for me and basically admitted to not being prepared to launch bitcoin cash. Complete scammers.

fxcm, in my experience, has been excellent to work with. They are far and away the leading crypto coin wallet out there and it’s for a reason. They take security very seriously. fxcm also has a very user friendly interface and a great support team. I highly recommend checking them out. If you decide to, mention mikegau as your referral and you’ll get $10 in free Bitcoin with a $100 deposit.

FXCM is a bunch of damn crooks.What they charge is a crime in itself.Not everyone has a ton of money to invest.But when you put say, $100 in your account and get charged $5.00,okay.Then when you transfer it to bittrex and FXCM charges you another $30.00.I have a problem with that.Sorry,$35.00 total charge is a joke!!!!

This is becoming a nightmare. I have had $2500 sitting in pending status FOR ALMOST A MONTH in fxcm showing and they will not release my funds. I have made over 6 request for help I have spent over 4 hours on the phone only to have no one answer. I finally got an email back 3 days ago that said they would look into the problem and again no response. They literally have my family’s Christmas money sitting in their platform showing they’ve received the money from my bank 3 weeks ago……NIGHTMARE ….THEY WILL STEAL YOUR HARD EARNED MONEY…..THEY WILL NOT FIX A OBVOIUS MISTAKE ON THERE END….BEWARE,BEWARE BEWARE. IT CAN HAPPEN TO YOU. IT IS HAPPENING TO ME…….THEY WILL NOT HELP . ALL I WANT ARE MY FUNDS AND THEY WILL NOT GIVE IT TO ME. I have friends that will not deposit in fxcm based on my experience. THEY ARE AFRAID TO LOOSE THIER DEPOSIT. fxcm DO YOU EVEN CARE?ARE YOU GOING TO HELP? WE WILL SEE…. I WILL UPDATE YOU PEOPLE AND LER YOU KNOW IF THEY WILL FIX THIS. UNTIL THEN BEWARE …….I will continue to WARN EVERYONE UNTIL they help me. IF THEY DO HELP I WILL UPDATE YOU AS WELL

Tbh, they are a bit slow, and the fees are too high, and they should have ripple by now……BUT last week I depostied a small amount so to verify account, and then I requested a withdrawal of funds on tuesday, and have it today friday…..Its a decent 4 figure amount so cant knock them for this…..What I will say is many people probably mess up by getting a digit or two wrong on a bank transfer international code.

I also moved some BTC to Blockchain wallet with no issues just high fees.

All in all they are decent as who else offers what they do…..

verification disaster
sign up and verification process is a total disaster:
They ask for your full name but it turns out this is should not be actually your name but your display name for everyone to see: you don’t know this unless you go to settings straight away.
Verification process: it shows web camera and phone camera options only, but on another page they say you can actually scan ID in instead of using a camera, yet on still another web page they say, oh scan is not allowed for non-US applicants. You think you could put all that info together maybe?
Continue: web cam is greyed out and “enable camera” instructions are crap and do not work. So click on phone camera. Took 2 photos, uploaded, nothing: waiting, waiting, waiting.
Tried this several times (God knows where all my IDs have ended up): still nothing.
What a bunch of cowboys!
With all the money they are making you would think they could upgrade their servers to handle the load? Tried 6 times to complete the verification process: still not complete.
Meantime: looking thu the website: cannot SELL bitcoin unless you live in USA!? crap: that should be shown on the home page BEFORE we sign up.(disclosure).
Very poor Mr Andreessen! you have obviously lost your touch these days and seem more interested in grabbing money than providing a good product and service.

I don’t usually leave reviews, but the service from this company has been so poor, I feel compelled to warn others. Initially things went OK. I registered, uploaded my identification and bought my first bit coins. The issue came when I wanted withdraw my money. Firstly, it cost me £9.50 to transfer money from my UK account (Halifax) to fxcm. This was required to verify my account. Having done this over a week ago, and the funds appearing in my fxcm account I am still unable to withdraw MY money. Despite numerous emails to fxcm support, I have not had a satisfactory response, or any meaningful explanation as to why I can’t withdraw MY money. I keep getting standard responses that are not answering or resolving my problem. I would strongly advise against using fxcm. Its been a major headache and I still don’t know if I’m going to able to withdraw MY money. All I can do is keep e mailing and hope it one day gets resolved.

reversed payment not being paid
Got a message that my payment was reversed because the account from where i made the payment was not connected to my fxcm account.

its now over a month and still haven’t got my money back.
no response on support tickets, twitter posts etc.

advise: never use fxcm

for me it was a EUR 500 lesson.

Terrible Non Existant Customer Support
Been waiting for over two months for a response from the support team. Not sure how this site is still out there to be honest. Thousands of complaints all over the internet now too.

Update: March 1st 2018 and still no contact.

I finally had a response which was very very basic, and by which point the issue had resolved naturally. Still no reason given to the issue though.

Lost money – dont use
Having succesfully made £18 investing in 0.0289 bitcoins over a month ago. I had £118 in my EUR wallet. All was well. One day i get locked out my account and need to verify. This process takes ages and is highly difficult using a web cam etc. The app has fully updated and the layout has changed when i finally get back to my account. However there is no money in my EUR wallet.. 118 LOST. and seems like they have no history or any evidence of my activities. please help

Great company great place to store your bitcoin.
I got the fxcm wallet so I could use it to deposit money from mining.

If your looking to make a lot of BTC check out genesis mining its the real thing, You can make great income on there.
I made my money back in short time.
Please use my code hVIeOt this will give you 3% off your order.

I’m sorry to see the negative reviews below. I can only say that I’ve had a good experience with fxcm.com so far. I buy Bitcoin from them and transfer to bittrex, so far never had any issues and my money always turns up with bittrex ok and fast, but I’ve never attempted to withdraw so can’t comment on that. All I can say is my experience with them has been a positive one but clearly Im in the minority

One of the best brokers around! Everything is professional, great support, very transparent terms and conditions as well. Execution, swaps and spreads are low, which I like. I have been trading FX for a very long time now and only once a WD took more than a couple of business days. It is not a coincidence that they are one of the best rated broker! 5 stars!

This platform is very inconsistent in applying Marginal calls to close a loosing positions.you will always be at a disadvantage.They do not have customer service to deal with any queries on the telephone,only emails and chat.you will loose your money.
WARNING…DO NOT USE THEM AND DO NOT TRUST SOME OF THE 5 STAR RATINGS.THERE ARE OTHER GOOD ONCE OUT THERE.

I’m only on Demo mode, have not invested yet, still saving up money. Have not yet had to withdraw funds. Would have expected a sort option in Open Positions to sort trades by instrument. I love the fact that although I had wiped my demo account several times I was credited DEMO immediately when logging in, no emails needed to me sent and no phone calls to be made. Truly UNLIMITED DEMO. I have tried several other platforms, but for someone new to trading, it is easy to learn and get used to.

the only thing im realy send and desopointed weth is that there is no phone number to hav to tak contact weth wen we make a witrawel and sometimes nead to tak contact weth fxcm to hav documets to the bank how today ask for documets to no were the money coming from if you hav made some winning so this is realy bad only one imail and its taking to long time to get a enser ore alls everything is god

This is a pretty good program for investment. The ‘free’ leverage is useful, allowing you to make – or lose – money quickly without risking more than you deposit. there are a few things to be aware of though:

1) The spread. Sometimes you see a good range in the market but the buy or short price is spread so far that the market would have to hit new highs or lows for you to have any chance

2) The price is a bit different from the real price, even before the spread is applied. keep that in mind when doing calculations or taking tips elsewhere.

3) The maintenance margin. This goes up the more things you have open and if your equity drops to this amount your positions will be auto sold. this might lock you into a loss, even if it’s only brief, and even if it reverses immediately afterwards.

4) NO VOLUME INDICATORS. This, for me, id the biggest problem. there are a number of good indicators you can use, but with no way to see the volume of trades it’s hard to draw the right conclusions from them. I really hope they sort this out.

They locked my account after getting my ID and locked the balance I have with a message to contact the support, and when I did, I got this message: FXCM will only offer self-help customer support in your region.

They’re typical scam.

Cannot confirm that they would scam anyone.
Yesterday I transfered a semi large amount of money, but forgot to include the proper identifier in the description field of the transaction
=> felt super stupid and feared that the money would be lost.

Had a nice chat with one of the employees at FXCM (thanks Lynn!), which said that I shouldn’t worry and they would add the money manually to my account.

2 days later => voilá Money is there on my account.

I am super happy with the FXCM team now!

Nothing but a scam. They talk a good game about about how they will pay you, but all they do is bilk you for more and more money. First it’s a registration fee, then a clearance fee, then a fee to the owner, then when they say they are going to pay you, they will tell you that you have fake Bitcoin in your account and they can’t send your payment. Because of this, they will then want to deliver cash to you (you have to pay a delivery fee for this), then the delivery guy will get arrested by the FBI for money laundering, then they will want you to pay for part of his bail (don’t worry about how to pay the FBI – they will take payment for you and forward it to them). After this they tell you they will pay you, but you have to pay to have your payment switched back to Bitcoin pay from cash pay. And finally, you have to pay the owner again. I didn’t do this part. I lost a lot but I won’t lose any more to them. I’m embarrassed that I was a fool to believe them. I dealt with a guy that went by Frank Paker ( He probably meant his alias to be Parker, but he’s not that fluent in English). I’m quite sure that’s not his real name nor did I ever believe it was.Shame on me for believing this load of crap. They are ripoff cons. Don’t fall prey to them. They did the same thing to a friend of mine at the same time so we couldn’t warn each other. They contacted me on Telegraph. Do yourself a favor if you’re contacted, block them immediately!

I have done multiple wire transfer deposits, ETF withdrawals, and trading with FXCM over the last two years in Canada. So have my friends that I recommended FXCM to. They are outstanding; both their platform and their customer support. I can almost guarantee that anyone giving them a poor rating is just an absolute moron that needs to take accountability and responsibility for whatever happened because FXCM definitely does not scam its customers.

Stay far away from this exchange.

They are not solid and if they see you can make some money they will start an so called KYC/compliance process who can last for weeks. You will have to answer tons of questions (and often the same questions) and provide many documents but at the end they will reject you for no reason.

After this time, be aware they will have collected all your informations and do what hey want with it.

My advice is : if they start such a process, just quit the exchange and don’t make the same mistake as I did by providing personal information. It is nearly fishing what they do and now it is too late.

They just want you as a client if you buy crypto with credit card : otherwise they will eject you. Be aware!

I gave an unjustified negative rating about FXCM that was wrong because FXCM has to comply with the strict regulations that are required. I think many misunderstandings are based on this fact.

The BTC team helped me very quickly to clarify the problem, which I really appreciated.

FXCM was a very popular and super-functioning exchange during the hype phase. FXCM is still a super functioning exchange today. The only problem are the new, very strict regulations, which make everything much more complicated than before.

After using different crypto exchanges nothing can match the FXCM exchange. It has been around a long time, very safe and on top of it very friendly customer service. My KYC was super quick and lastly, I feel safe and secure with my cryptos on the exchange.

Very pleased, thank you FXCM.

I’m not going to go into detail what happened to me as it has been written several times already. But now when I know more about it, I wan’t keep on tryng to get them back either.
AND if I had been more careful I would have taken the time to read the reviews. Major part consists of two types: The ones who’ve lost their money and the ones who have gotten their lost money back. The second part ALONE actually says enough. How many customers in other places gives positive rating when they gotten lost things back? In how many reviews in other places have you seen agents names and number? Qualified guess by me would be that these comments are written by the agents themselves… to (1)neutralize bad reviews and (2)present themselves as good agents for the potential new clients (victims) to call.

There app isn’t good at all it’s a scam as I traded a month ago and have waited a month and a half to get my money the customer service are rude and don’t help and they lie saying they have made payments which they have not and send fake pictures of the internet saying here is the payment we have made and They waste time and do not help at all and recommend that you never use this app

Scam broker. Please stay away and if you have got yourself involved a scam with this broker, you are not alone. I was a victim of this broker that cost me all my bitcoins. I was really devastated until I came across a blog that suggested fightingscams at aol dot com an expert that specializes in recovering of fraudulent stolen asset which I did contact. To my surprise they recovered all my stolen bitcoins.

Terrible company always restricting accounts when you want to withdraw or make a trade during volatility which is why crypto will fail or never be used as currency be careful if you ever need to liquidate your crypto assets quickly this will not be possible and you will lose everything.

Just signed up to FXCM after a recommendation from a friend. It’s an amazing platform for cryptocurrency exchange. Newbie friendly, fast, and reliable. I’d recommend FXCM to anyone looking for a reliable online platform for cryptocurrency exchange and trade.

FXCM is one of the best exchanges out there. It’s recommend by lots of my friends and I really enjoying it. With FXCM it’s so simple to buy Bitcoin or lots of Crypto coins and tokens just with your Credit card.
I have no hesitation about recommending it to anyone out there.

very dangerous company, they stole my money like they stole from many others and I can promise they will steal yours too. If you deposit a money, the next minute someone calls you, they had different people talking to me. When you ask for a refund they disappear.

I do not understood why the people complains.
I make the account about one year ago , a verified my account and then i make a deposit using the debit card(2k euro) to buy some different coins.
I make a withdraw and works very good.(about 8 month ago).
Maybe because i verified my account before make a deposit

After two months of restricting my account and putting it under review today, they opened my account and i sold all my shares at a loss and I will never return to investing with them.
I was going to file a lawsuit against them and I would not leave them even if I lost a lot of money, but they opened my account, thank God